The Cheesecake Factory Guest Satisfaction Survey


The Cheesecake Factory Guest Satisfaction Survey, found at, is an online questionnaire designed by Cheesecake Factory that helps to measure your satisfaction of their products and services. The company will use information you provide to improve many areas of the restaurant, such as customer service, products (what is good and what isn’t), and the atmosphere of the restaurant.

Participation in the Cheesecake Factory Guest Satisfaction Survey is not required in order to enjoy a meal. However, there are benefits to taking the survey. One benefit is the knowledge that you are helping the company grow. Another benefit is that you have a chance to tell them exactly how you feel good or bad. The last benefit is that you will receive a validation code for a specific amount off your next visit.

About The Cheesecake Factory

Contrary to what its name suggests, the Cheesecake Factory serves more than just cheesecake. The California based chain of restaurants is known for its extensive menu, featuring salad, burgers, tacos, and steak and pasta dishes, as well as a wide range of desserts. The Cheesecake Factory was established in Beverly Hills in 1978, and today has around 185 restaurants in almost 40 states.

The company’s signature cheesecake can also be found in many Barnes and Noble bookstore cafes. Over the years, the restaurant chain has won many awards for innovation and diversity, as well as the quality of its food, including best casual dining restaurant in 2016.


How to Participate in the Cheesecake Factory Guest Satisfaction Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent The Cheesecake Factory receipt that contains an invitation for the survey.


  1. Go to
  2. Read the short introduction and click Continue when ready. You can also read the Terms and Conditions and Privacy Policy from this screen.
  3. The next screen will show you the Terms and Conditions, as well as the Privacy Policy in case you missed them from the first page. Click continue when you have read the information.
    Locate the 14-digit survey invitation number and enter it into the text boxes. This number should be at the bottom of the receipt. You are not required to tab between the text boxes. It will automatically move to the next space. Click Start when ready.
  4. You will be asked questions about your visit. Please answer these as honestly as possible. Follow all directions.
  5. When you are finished, you will be given a validation code. You will also find out exactly what prize you have received. Take the receipt with the code to the Cheesecake Factory in order to redeem.

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