Ross Customer Satisfaction Survey


The Ross Customer Satisfaction Survey is designed to gather feedback from customers, about their shopping experience with the brand. The company is intent on knowing just how satisfied its clients are with their overall experience with them. Customer satisfaction surveys are often the most effective ways of gathering key feedback to improve and change products and services in any company.

However, it is also vitally important that customers answer the questions sincerely and truthfully as the brand will base up and coming changes on this feedback. If you have had a recent experience with Ross, you should leave your feedback by completing the Ross Customer Satisfaction Survey. If you had a less than positive experience with the brand, make sure you mention it, so they can act on that.

About Ross

Ross has enormous purchasing power, which is mainly due to it being the largest off-price retail chain in America. They stock the latest in fashion trends from all over the world. They also work directly with manufacturers to acquire the best deals for their customers. You must be wondering how they manage to offer trendy and quality clothing items at such low prices. Well, to cut costs, they avoid window displays, mannequins, and other unnecessary tasks.

The brand is also committed to giving back to the community. They achieve this through various partnerships. The company also believes in empowering children by instilling confidence in them and giving them the support they need to achieve academic success.


How to Participate in the Ross Customer Satisfaction Survey

You Must Have:

  • A smart mobile device or computer.
  • You will need stable internet access.
  • Your Ross store receipt.
  • A basic understanding of the English language.


  1. Visit the survey site here
  2. Choose between completing the survey in English or Spanish.
  3. You will then be asked to enter the 15-digit number, starting with an #, located above the first barcode on your receipt.
  4. You will then be asked to select which department you lasted visited at Ross.
  5. Rate how satisfied you are with your last shopping experience at Ross.
  6. Submit your answers.
  7. Finally, enter your contact details to be entered into the sweepstakes to win a cash prize.

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Online surveys have proven to be a quicker and more cost-effective way of gaining vital customer feedback, as opposed to traditional surveys. Online surveys allow clients to connect with the brand so that brands clearly understand what their customers are looking for. Ross is America’s largest off-price retail chain. They are also one of few brands that believe in giving back to the community. So why not help them make the Ross shopping experience unforgettable.


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