PetSmart Customer Satisfaction Survey


The PetSmart Customer Satisfaction Survey, found at, is an online questionnaire designed by PetSmart that measures customer satisfaction of services and products offered to them. The company uses this information you provide to improve their customer service, products and atmosphere throughout the store. This survey is done online for your convenience.

By participating in this survey, you have a chance to leave valuable feedback about your recent experience at the store. The company wants this feedback so they can learn and understand what works. As an added benefit, you will also receive a validation code to redeem various products offered at PetSmart. These can save you a lot of money. You can still leave feedback without using the code.

About PetSmart

PetSmart offers pet products, training, grooming, veterinary services, day camp and boarding. There are over 1,400 PetSmart stores all over the US. There is also an online store accessible at petsmart.Com. One can shop online or locally.

Pets Hotel by PetSmart is a comfortable place for pets to stay when a pet owner has gone for a vacation. It is a welcoming environment for pets. A pet will feel at home while at Pets Hotel. PetSmart Grooming Salon has professional, safety-trained and academy-trained pet stylists. The Look Great Guarantee of PetSmart offers an assurance that a pet will look great or else a person gets a full refund.


How to Participate in the PetSmart Customer Satisfaction Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent PetSmart receipt that contains an invitation for the survey.


  1. Go to
  2. If you prefer to take this survey in Spanish, click the blue hyperlink at the bottom of the box. Otherwise, proceed to Step 3.
  3. Enter the pin number located on your receipt. This should be a total of 16 digits. You should also select the appropriate survey, which is also found on your receipt. Click start to begin.
  4. You will be asked questions about your most recent visit. Please answer these honestly and thoroughly. Many questions will be multiple choice, but some may have text boxes for you to type in your answers. Feel free to use these boxes.
  5. At the end of the survey, you will be given a validation and please read and follow the directions.

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