Retail

Deckers Guest Survey

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The Deckers Guest Survey, found at www.Deckerslistens.com, is an online questionnaire designed by Deckers that can improve customer satisfaction. This is helpful to this company and can help you.

This survey is done online for your convenience. To thank you for your time, you can enter a drawing where you could win a gift card worth $250.

About Deckers

Deckers is a footwear company that manages a portfolio of brands that includes Sanuk, HOKA ONE ONE, Teva, UGG, and Ahnu. It was founded back in 1973 by Karl Lopker and Doug Otto who are both UC Santa Barbara alumni. The name comes from the word “deckas” which the locals of Hawaii used to refer to their original sandals.

Today their products are sold in more than fifty countries around the world through Decker-owned retail stores, department stores, and websites. It has been a publicly traded company since 1993. Annual global revenue is about $1.56 billion. Its workforce is approximately 3,200 strong.

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How to Participate in the Deckers Guest Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English.
  • Have your recent Deckers receipt that contains an invitation for the survey.
  • Be 18 years of age or older to participate.

Instructions:

  1. Go to www.Deckerslistens.com.
  2. Read about the survey and then choose your location from the drop-down list and select next.
  3. Give your recommendation of the store by telling them if you would recommend them to others using the scale provided.
  4. Using a scale of one to five, tell them if you would use their services again.
  5. Answer question about your call. You will be asked questions about what happened when you called them. Please be honest and read each question carefully before answering. This set of questions will also be in scale format.
  6. You will then be asked some multiple-choice questions about how they did. Again, be honest.
    On page seven of eight, you will have a chance to write about your thoughts. Please use this space, even though it is optional. This is where you can talk about complaints, suggestions or give compliments.
  7. Enter the drawing. Enter your name, phone number and email address into the boxes provided. Please read directions and follow rules. Click Done when ready. If you don’t want to enter the drawing, close your browser window without entering information or clicking done.

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