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Sam’s Club Member Experience Survey


The Sam’s Club Member Experience Survey, found at, is an online questionnaire designed by Sam’s Club to measure customer satisfaction of products and services offered to them. The company will use this information you provide to improve products, customer service, and the atmosphere at the store. This survey is completed online for your convenience.

By participating in this survey, you have a chance to leave valuable and important feedback about your recent experiences. The company wants your feedback so they can learn what works and what needs more thought. You will also be entered for a chance to win a sweepstakes for a $1,000 gift card to Sam’s Club. You are not required to participate in the drawing in order to leave feedback.

About Sam’s Club

Sam’s Club, which was founded in 1983, is owned and operated by retail giant WalMart. The warehouse club was named after its founder, Sam Walton, who also founded Wal Mart. As of about four years ago, the entirety of the Sam’s Club chain serves about 47 million American members, making it the eighth largest United States retailer. Sam’s Club also ranks second in sales volume among membership based warehouse retailers, boasting $56.828 billion in sales ranking right behind Costco. Unsurprisingly, Sam’s Club’s major competitors include BJ’s Wholesale Club and California headquartered Costco.

As of mid-2016, Sam’s Club owns 654 retail warehouse clubs in 47 states and Puerto Rico. Vermont, Rhode Island and Oregon are the only states in the U.S. where the company does not operate. This is also the case for the nation’s capital, Washington D.C.


How to Participate in the Sam’s Club Member Experience Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent Sam’s Club receipt that contains an invitation for the survey.
  • Be 18 years of age or older to participate.


  1. Go to
  2. Click on the language you prefer and click Continue.
  3. Select your year of birth from the drop down menu. Click continue.
    Indicate whether you or someone in your family works for Sam’s Club and click continue.
    Read the instructions and click the continue button when ready. From this page, you can read the sweepstakes rules.
  4. Enter the Club number, TC number, and date from your receipt. There is a diagram to the left of the text boxes to help you locate this information.
  5. You will be asked questions about your recent visit. Please answer these honestly.
  6. You will be asked for your contact information at the end of the survey in order to participate in the sweepstakes. Follow the prompts.

Useful Links:


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