Caribou Coffee Customer Satisfaction Survey


The Caribou Coffee Customer Satisfaction Survey, found at, is an online questionnaire designed by Caribou Coffee to help them measure the satisfaction of their customers on my things, including customer service. The company uses the information provided by customers like you to improve all aspects of the store. To make it more convenient for you, it is available online to take whenever you wish.

There are many benefits to taking the survey. One benefit is the fact that you get to leave feedback, whether good or bad. The company wants your feedback so they can learn what works and what doesn’t. Another benefit is that you know your voice matters.

About Caribou Coffee

Caribou Coffee Company is a retailer specializing in espresso and specialty coffee drinks. Headquartered in Brooklyn Center, Minnesota, Caribou Coffee is owned by German holding company, JAB. Caribou, which was founded by a former management consultant back in 1992, is famous for its espresso beverages, tea, own blends of coffee, bakery goods and sandwiches.

Presently, the company owns and operates more than 273 coffeehouses in 18 states and Washington D.C in addition to 203 franchise locations in ten international locations. Caribou Coffee, which currently boasts more than 6,000 employees, is also well-known for its slogan: “Life is short. Stay awake for it.”


How to Participate in the Caribou Coffee Customer Satisfaction Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent Caribou Coffee receipt that contains an invitation for the survey.


  1. Go to
  2. Enter the 14-digit code from your receipt into the text boxes provided.
  3. Select the time from your receipt, which can be located next to the Total amount spent. Then click Start. You may also choose to view their Privacy Policy from this page.
  4. Questions pertaining to your most recent visit will be shown on the screen over multiple pages. Answer all the questions on one screen before moving on. It is important to answer all the questions honestly and thoroughly, using text boxes and selecting more than one response when it applies and is necessary.
  5. A screen will show at the end of the survey, letting you know the survey is finished. You can either close your browser window or return to the Caribou Coffee Web site to view their menu and other information.

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