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Friendly’s Customer Satisfaction Survey

About Friendly’s Customer Satisfaction Survey

The Friendly’s Customer Satisfaction survey, found at www.TalktoFriendlys.com, is an online questionnaire designed by Friendly’s to measure your satisfaction as well as other customers on services and products that are offered through them. The company uses the information you provide to improve customer service and products, as well as the atmosphere of the store. The survey is completed online for your convenience.

If you choose to participate in the survey, you have a chance to leave feedback. Everyone wants to be heard, and you can. The company wants this feedback so they can find out what others like or dislike. They are constantly changing and improving, and they want to make sure they change the right things. As a bonus for taking time to take the survey, you will receive a printable coupon at the end of the survey, which can be used on a future visit to Friendly’s. Look at your receipt to find out what type of coupon you will receive.

How to Participate in the Friendly’s Customer Satisfaction Survey


  • Devices with Internet access. (PC, Notebook, Laptop, Smartphone, Tablet)
  • Have a recent receipt from a participating store.

To Enter Online:

Steps To Do Survey:

  1. Go to www.TalktoFriendlys.com.
  2. Enter the special survey code found on your receipt and click Start.
  3. You will be asked a few questions about your most recent experience. Please answer them honestly and thoroughly. In some cases, you will be given a text box and can type in your answer. Please take as much space as you need to accurately answer the question.
  4. When you are finished with the survey, you will have a chance to print out a valuable coupon for the store. You cannot save or email this coupon, so make sure your printer is on and ready, then click print. If you are not interested in the coupon, you are not obligated to print it.

Survey Video:

One Response so far.

  1. Deanna Vermette says:

    We went to store #0832 yesterday and were very disapointed to find a new menu without a senior menu section. Giving 10% which on a bill of $17.95 amount to $1.79 was not worth anything compared to the old senior menu and lower prices. After many years of enjoying the Happy Endings Sunday after our meal it is not a bargin to now pay $3.49 for a sunday on top of your new higher prices. The clam dinner my husband use to get on the senior menu was just enough to eat, now it is a larger portion and he had to leave most of it. Friendly’s now have removed the Bourbon Chicken from the menu and that was the most delicious chicken dish on the menu. For many years the service at Friendly’s has been terrible, but we still went because the senior menu was affordable. Right now we have decided that we will not go back to Friendly’s for any meal except breakfast. As we understand, the senior menu for breakfast will continue. Friendlys has made a bad decision by charging more for meals, adding Build a Burger, and taking away the happy endings sunday from the seniors.

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