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Ruby Tuesday Customer Feedback Survey

About The Ruby Tuesday Customer Feedback Survey

The Ruby Tuesday Customer Feedback Survey, found at www.RubyTuesday.com/Survey, is an online survey designed by Ruby Tuesday to allow customers an opportunity to leave feedback on their recent experiences. The company uses this information as a way to improve services and products. They also learn from the feedback to change any negatives to positives. This survey is done online.

By participating in this survey, you will help Ruby Tuesday improve their restaurants, customer service, and products. This is your chance to really be honest and tell them exactly what you like and dislike. As a reward for participating, you will receive a validation code that will save you $4 off your next visit. Receiving this code is optional; you can still take the survey without accepting the coupon code.

How to Participate in the Ruby Tuesday Customer Feedback Survey

Requirements

  • Devices with Internet access. (PC, Notebook, Laptop, Smartphone, Tablet)
  • Have a recent receipt from a participating store.

To Enter Online:

Steps To Do Survey:

  1. Go to www.RubyTuesday.com/Survey.
  2. Select the language in which you wish to take the survey. Click continue.
  3. Type in your 18 digit access code found on the bottom of the receipt. Click continue.
  4. You will be asked questions about your most recent experience at Ruby Tuesday. Please answer these honestly.
  5. At the end of the survey, you will be given a code that is worth $3 off your next purchase. Write this code on your receipt and take with you next time you visit Ruby Tuesday. If you are not interested in this valuable coupon savings, simply close your browser window. Your information will still be sent.

Summary

4 Responses so far.

  1. Kristin Thrower says:

    Hello- my husband and I discovered Ruby Tuesday about a year ago, and have often returned because of the high quality of food and friendly service. The salad bar is always fresh and the meals are delicious and filling. We are sitting at your location in Rockwall, TX finishing our meal as I write this email.

    Two things:
    During the summer, we visited the same location, and when our young waiter failed to offer us an appetizer, we said we would like to take advantage of the highly-advertised guarantee that Ruby Tuesday offers and accept a shrimp fondue appetizer for no charge. The server made it abundantly clear that our taking advantage of his mistake was inconvenient and could get him in trouble. We received our appetizer, which was wonderful, but our drinks were never again refilled and we were ignored for the remainder of that visit. We only came back with the resolve that we make sure to have a different waiter.

    Second: Ruby clearly advertises in large lettering that garlic cheese biscuits are complimentary with every meal. Biscuits have never been offered to us. Every time we have come, we have had to ask, and each time, they were brought long after they were ordered. If the company would prefer not to extend this courtesy to its patrons, the fix is simple: quit advertising the complimentary biscuits.

    I finally mention these things now, not to benefit myself, but only in the hope that staff at this location will be properly trained, or that the corporate quarters will make a decision to change the menu and advertisements to adhere to the practices that this restaurant is following.

    Thank you.
    Kristin Thrower

  2. penni mandel says:

    My husband and I went to our usual Ruby at RT#38 and Briggs rd, mt laurel,n.j.

    We were told there was a 20 min wait and the place wasmobbed. Near the entrance we saw many empty tables that were not cleaned. Many people walked out. This was about 7pm, 10/10/12. When we were finally seated on the farther side of the bar we saw multiple empty tables and questioned whether they were short of help. Our shrimp came ice cold and manager came to take plates back to kitchen. When asked he said his name was “Ed”> The dinners were replaced and it was fine. However, there were tables that were NEVER cleaned as we sat for over an hour. The manager said they were not short of help.

    I’m telling you this because I thought the place was mismanaged tonite. The manager talked to people and sat at a table instead of either cleaning up or having employees do what needed to be done. I would hate to see this restaurant go down.

  3. Pam otten says:

    I was at the rubies in dekalb today for lunch, 11:30 a.m. We were the 3 rd table in the place with people sitting. I have never seen the floors so dirty. Salad bar droppings all around the salad bar. The partition that separates the salad bar from the customers had what appeared to be pieces of ham from the salad bar sitting on it. It was all dryed put and nasty. I would be afraid to see the kitchen if the front area was that bad.
    Will think twice before ever returning.

  4. Tarla McCall says:

    I am trying to let someone who might care about the new and improved Ruby Tuesday. Last night Nov16, we went to dinner and choose your restruant.My husband and i both had the new steak and lobster dinner.My steak was to be cooked med. and came out rare there was blood all over my mashed potatoes. Any how i can excecpt the fact it needed cooked a bit. My concern is when my hushband was completely done eating and i got my plate returned to eat my meal, i had the same bloody mashed potatoes,my lobster tail was now cold,steak cooked right, but i paid 3.69 for mushrooms and lost what little there was, in the recook process. And my waitress was kind and she got her tip , i did not want to bring attention to myself. But where was the manager?my bill was 49.45 no excuse for cold food bloody mashed potatoes no mushrooms. Times are hard and to pay that price for what we got. please live up to the new improved Ruby Tues.This one located Emily drive,clarsburg wva…Where is your mananger ???? maybe you need one.. thanks for listening..my reciept number #4183 server 1135 check number6853

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