JCPenney Customer Satisfaction Survey

About The JCPenney Customer Satisfaction Survey

The JCPenney Customer Satisfaction Survey is found at It is an online survey that was designed by JC Penney that allows customers an opportunity to give feedback on services and products offered by them. Because the survey is done online, you can take it whenever you want.

Participating in this survey this you a chance to leave valuable feedback that the company uses to help make better products and give better customer service. You will also receive a 15 percent discount coupon for your next purchase. You will also be entered into a drawing for a $500 JCPenney gift card. You are not required to enter the drawing in order to fill out the survey and leave your feedback.

At the end of the survey, you will be asked for the information needed to enter the drawing and receive the coupon. Follow directions and answer accordingly.

How to Participate in the JCPenney Customer Satisfaction Survey


  • You must be a legal resident of the United States of America and 18 years of age or older.
  • Devices with Internet access. (PC, Notebook, Laptop, Smartphone, Tablet)
  • A recent receipt from a participating store.

To Enter Online:

Steps To Do Survey:

  1. Go to
  2. Click either English or Spanish, whichever is more comfortable.
  3. Enter the survey invitation code in the box provided. For help, see the diagram beside the boxes. Click continue.
  4. You will be asked a series of questions about your most recent visit to the store. Please answer as honestly and as thoroughly as possible. Before moving to the next series of questions, you must answer all questions on the current page.
  5. At the end of the survey, you have a chance to enter the gift card drawing. Select the best answer and move to the next page.
  6. You have the chance to receive a $500 JCPenney gift card. Enter your email address to receive this savings.

Survey Video:

(Update 11/26/2013)

To Enter By Mail:

  • Print your information (First Name, Last Name, Address, Phone Number, Email Address, and Month/Year of Birth) in a piece of paper and mail your entry in a stamped envelope to: JCPenney “Customer Satisfaction Survey” Sweepstakes Entry, P.O. 601, Garden City NY 11530-0601.

More Information : Sweepstakes Official Rules | Sweepstakes Winners