Heinen’s Customer Survey

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The Heinen’s Customer Survey, found at www.Heinensfeedback.com, is an online questionnaire designed by Heinen’s that measures customer satisfaction of services and products offered by them. The company will use the information you provide to help them improve their customer service, atmosphere in the store, and their products. The survey is done online for your convenience.

If you participate in this survey, you will have an opportunity to leave valuable and important feedback about your recent experience with the store. This company really wants this feedback so they can understand what works and what doesn’t. This way, they can work to fix any problems and give you a better experience. You will also receive a validation code to write on your receipt to redeem the offer on your survey invitation. You are not required to use the discount in order to leave feedback.

About Heinen’s

Heinen’s, founded in 1929 by Joe Heinen in Cleveland, Ohio is a family-owned grocery store chain that specializes in fine foods. The giant grocery stores that started with one, small store is now a multi-million-dollar retail with 23 locations. Of the 23 stores, four are in Illinois and the remaining are spread across six counties in Ohio.

Besides selling specialty and fine foods, Heinen’s Grocery Store offers a wide range of catering services, including full service event catering for various social events, like weddings, parties, and casual get-togethers. They provide an event planner, experienced chefs, and a service team.

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How to Participate in the Heinen’s Customer Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent Heinen’s receipt that contains an invitation for the survey.

Instructions:

  1. Go to www.Heinensfeedback.com.
  2. Enter the fourteen-digit code from your receipt into the text boxes provided. You are not required to “tab” over to the next box; continue typing until the end. Click Start when ready.
  3. Answer questions about your visit. It is important to be honest and thorough. Some questions will be multiple choice where you select one answer. Others will be multiple choice where you can select more than one answer. Still others will provide a text box where you type in your answers. Please follow directions.
  4. When finished with the survey, you will be shown a validation code. You must write this code on your receipt and take it with you on your next visit to redeem.

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