Donatos Customer Feedback Survey

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The Donatos Customer Feedback Survey, found at www.Donatosfeedback.com, is an online questionnaire designed by Donatos to help improve customer satisfaction. Complete the survey to receive a coupon entitling you to a free pizza (one-topping) with a purchase of a drink.

About Donatos Pizza

Donatos Pizza is an American pizza delivery restaurant founded in 1963 by Jim Grote. It started out as a family operated restaurant that served the local area until it gradually expanded to more than 150, most of which are located in Ohio. Currently, the company operates branches located Alabama, Ohio, North and South Carolina and Virginia.

Donatos is known for its loaded edge to edge pizzas and hand-tossed crusts. Aside from pizzas, the chain also offers a wide array of salad options, subs and wings. The chain has also introduced a take and bake option for its pizzas sold in Kroger supermarkets.

The chain was purchased by McDonalds in 1999 but majority interest in the company was repurchased by Grote and his daughter in 2003. Donatos was ranked number 1 fast casual pizza brand in the the Technomic Inc. Top 150 Fast-Casual Chain Restaurant Report in 2014.

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How to Participate in the Donatos Customer Feedback Survey

You Must:

  • Have access to a computer and Internet access.
  • Be able to read English.
  • Have your recent Donatos receipt that contains an invitation for the survey.

Instructions:

  1. Go to www.Donatosfeedback.com.
  2. Read about the survey and reward and click next.
  3. Read about how to start the survey and view the sample receipt. Enter the serious number (16 digits) and the store number from the receipt.
  4. Enter the date of your visit, how many times you have visited Donatos, the time of day you ordered, how you received the order and how you placed the order. Also, select how long you waited to get your order.
  5. Rate the delivery driver or the order taker, depending on how you ordered.
  6. Rate the statements provided using the scale.
  7. Rate the value of the price, whether you will recommend and return to the restaurant. Also, answer a few yes or no questions about your food and any problems. If you did have problems, a text box will appear on the next page asking you to include extra information about your problem. This is optional, but can be very helpful to the company. Please consider explaining your problem and how it was resolved, if applicable.
  8. Read the thank you and receive your code validating the offer. Write this code on your receipt and take it to the store to redeem. You can do this every two weeks to receive a free pizza.

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