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Arby’s Customer Survey

About The Arby’s Customer Survey

The Arby’s Customer Survey, found at www.Arbys.com/survey, is an online survey designed by Arby’s that gives customers a chance to leave important feedback on their recent dining experience at Arby’s. The company wants you to participate so they can learn what things need to be changed in their company. They use this information to help give you a better experience. This is an online-exclusive survey.

By participating in this survey, you will help Arby’s improve customer service, their stores, and products. As a reward, you will receive a validation code at the end of the survey for a free sandwich.

You are not obligated to receive the code in order to give feedback. If you choose not to receive this valuable offer, simply close your browser window at the end of the survey without making note of the code.

How to Participate in the Arby’s Customer Survey


  • Devices with Internet access. (PC, Notebook, Laptop, Smartphone, Tablet)
  • Have a recent receipt from a participating store.

To Enter Online:

Steps To Do Survey:

  1. Go to www.Arbys.com/survey.
  2. Select your preferred language and click the large arrow in the center of the page.
  3. Enter the Arby’s four digit unit number located on the top of your receive, along with the date you visited Arby’s.
  4. You will be asked questions about your most recent experience at Arby’s. Please answer these questions honestly and thoroughly. Some questions will have a text box where you can type in extra information. The company would like for you to use these boxes, if possible.
  5. At the end of the survey, you will be shown a validation code on your screen. Pleas write this code on your receipt and take it to Arby’s on your next visit to redeem for a free sandwich.

Survey Video:


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