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Toys R us Customer Satisfaction Survey

About the Toys R Us Customer Satisfaction Survey

The Toys R Us Customer Satisfaction Survey, found at www.Toysrus.com/trusurvey, is an online questionnaire designed by Toys R Us to help improve customer satisfaction. Enter to win a $500 gift card to Toys R Us or Babies R Us, whichever store you went to for the survey.

How to Participate in the Toys R Us Customer Satisfaction Survey


  • You must be a legal resident who are physically residing in the 50 United States, the District of Columbia or Puerto Rico and who are at least 18 years of age or older as of the date of entry.
  • Devices with Internet access. (PC, Notebook, Laptop, Smartphone, Tablet)
  • A recent receipt from a participating store.

To Enter Online:

Steps To Do Survey:

  1. Go to www.Toysrus.com/trusurvey.
  2. Select your preferred language, then click next.
  3. Read about the survey and then enter your age, cashier number, access code and four-digit store code. Next, enter the characters that are in the box to ensure you are a real person and click submit.
  4. Select which side you shopped in.
  5. Using a scale of one to 10, rate how you feel about each statement, which will span more than one page.
  6. Next, you will be asked some yes or no questions, along with more scale questions. Please read each question carefully and think about your answer before moving to the next one. Sometimes, if you answer a question with “no,” you will be asked to explain why you answered no with a text box. Please use these to provide more information.
  7. Multiple choice questions are next. When check boxes are provided, you can select more than one answer; when radio buttons (circles) are provided, only one answer can be selected. More questions may populate with the answer you choose.
  8. Answer demographic questions.
  9. Enter the drawing. Complete the form, including name, email address, age, address and how you want to be contacted if you win.

More Information: Sweepstakes official rules


  • Sweepstakes Sponsor: Toys “R” Us, Inc., 1 Geoffrey Way, Wayne, NJ 07470.
  • Survey Website: www.Toysrus.com/Trusurvey
  • Sweepstakes Start Date: February 2, 2014
  • Sweepstakes End Date: February 1, 2015
  • Sweepstakes Prize: $500 gift card
  • Odds of Winning: Odds of winning a Prize depend on the number of eligible entries received during each Sweepstakes Period.

11 Responses so far.

  1. Gene Welter says:

    I have never experienced such professional customer service as I did the other tnight in you new West Covina store. Her name is Ally. She went above and beyond to solve our concern BY USING HER BRAIN WITH KINDNESS> ,I employ 150 people and she would be welcome anytime. You are lucky to have her. Sincerly, Gene Reference refund NUMBER 55604978377202608

  2. Laura says:

    Today I have a good serves at the store

  3. manny rivera says:

    the young lady you have in the electronics dept mrs jessie is utterly fantastic wonderful service kindness and sincereity great worker

  4. I wish to thank Carlos at Toysrus. at Westfield Chatswood Store Sydney N.S.W. Australia. He gave us exsceptional service and we are grateful for his professionalism. We will definately return to Toysrus at Chatswood and hopefully we will be able to discuss our needs for our granddaughters with Carlos. Thank you Carlos.
    Ross and Barbara Dunkerley.

    We cannot wait to see the expression on our granddaughters face when she receives our gift of a keyboard and microphone in pink for a 3 year old.

  5. Jojie says:

    On April 3 I went to Toys R Us in Cerritos to buy a high chair for my grandson as he is now in that age where he needs one. While I was browsing inside the store I was approached by one of the associate his name is Neo, very polite and pleasant he asked me if I need some help, so I told him that I’m looking for a high chair for my grandson, he asked me how old is my grandson then he showed it to me the diff style and brand. Anyway I bought one, and Neo helped me al the way to the checkout and helped me again to load it to my car. All I want to say is that I had a pleasant shopping experience at Toys R us in Cerritos and most of all thanks to Neo for helping me all the way. Thank you.

  6. krystal bailey says:

    Toys R Us at Kotara NSW Australia has definately improved theyre service in the last few years, i use to shop there when my son was first born over 3 years ago now and i stoped shopping there because i was not able to get assistance no matter how long i waited. Just lately i have returned to purchase an item i seen in the catalogue and the staff actually approached me and asked if i needed help, the staff actually dismantled the display item i purchased and made sure it would fit in my car…i have been back quiet a few times since and each time i have been approached and asked if i needed a hand and each time i have made a purchase and been very happy with the helpful and freindly service in which i have received.

  7. Ana M Acosta says:

    I went to the Stockton toysRUs store, and a manager by the name Jennifer help me, and she was great, she went out of her way to call the head quarter, to actve my grift card. No other store employee has
    ever taken the time to do such a service. Jennifer was out standing.

  8. JoAnn Rumph says:

    I Jo Ann was at Toyrus shopping for my grandchildren it is five of them and one of them have special needs and he loves yo gabba gabba,and all the other ones like different things and at this store 8835 they have an employee by the name of Yolando she is so very helpful ,she gave me the very best help that i have ever recieved,she is extra couteous,I wish all the ToysRus had at least two employees like that one.Thanks Again To Yolando.

  9. Fran Creel says:

    Several items were designated as being on clearance but scanned at regular price. When I showed the
    store employee the clearance signs, she called another employee and they decided the items were
    not on clearance. I told them they should remove all the clearance signs and I paid regular prices
    for the items. I really think the price changes had not yet been put into the computer. I was birthday
    shopping with my little grandaughter.

  10. Alice Steppke says:

    I was at TRU on 11/8/12 and your employee Nicole Mucker was extremly helpful. I recently lost my husband and we always did our xmas shopping together well Nicole Mucker went out of her way to help me and it made this years shopping bearable, what a great employee you have in her.

  11. Rosetta McCord says:

    I Rosetta McCord I had the most wonderful time shopping at Toys R Us then to cash out here with the young man.Edward Howard he is a wonderful employees thank you and have a good wonderful holiday. Store # 6423 and #33 was the register number.

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