Toys R us Customer Satisfaction Survey

About the Toys R Us Customer Satisfaction Survey

The Toys R Us Customer Satisfaction Survey, found at, is an online questionnaire designed by Toys R Us to help improve customer satisfaction. Enter to win a $500 gift card to Toys R Us or Babies R Us, whichever store you went to for the survey.

How to Participate in the Toys R Us Customer Satisfaction Survey


  • You must be a legal resident who are physically residing in the 50 United States, the District of Columbia or Puerto Rico and who are at least 18 years of age or older as of the date of entry.
  • Devices with Internet access. (PC, Notebook, Laptop, Smartphone, Tablet)
  • A recent receipt from a participating store.

To Enter Online:

Steps To Do Survey:

  1. Go to
  2. Select your preferred language, then click next.
  3. Read about the survey and then enter your age, cashier number, access code and four-digit store code. Next, enter the characters that are in the box to ensure you are a real person and click submit.
  4. Select which side you shopped in.
  5. Using a scale of one to 10, rate how you feel about each statement, which will span more than one page.
  6. Next, you will be asked some yes or no questions, along with more scale questions. Please read each question carefully and think about your answer before moving to the next one. Sometimes, if you answer a question with “no,” you will be asked to explain why you answered no with a text box. Please use these to provide more information.
  7. Multiple choice questions are next. When check boxes are provided, you can select more than one answer; when radio buttons (circles) are provided, only one answer can be selected. More questions may populate with the answer you choose.
  8. Answer demographic questions.
  9. Enter the drawing. Complete the form, including name, email address, age, address and how you want to be contacted if you win.

More Information: Sweepstakes official rules


  • Sweepstakes Sponsor: Toys “R” Us, Inc., 1 Geoffrey Way, Wayne, NJ 07470.
  • Survey Website:
  • Sweepstakes Start Date: February 2, 2014
  • Sweepstakes End Date: February 1, 2015
  • Sweepstakes Prize: $500 gift card
  • Odds of Winning: Odds of winning a Prize depend on the number of eligible entries received during each Sweepstakes Period.