FIBT Mortgage Survey

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About the FIBT Mortgage Survey

The FIBT Mortgage Survey, found at www.surveymonkey.com/s/fibtmortgagesurvey, is an online questionnaire designed by FIBT Mortgage that assesses how happy their customers are in regards to products and services rendered. The information from the questionnaire is used to make changes throughout the store and even the company. This survey is done online for your convenience.

It is important to take these surveys when they are available. It will help the company find out what is going well in their stores. This is the information they need so they don’t waste time and money making updates where they are not required. They also need to know what is going wrong in their stores so they can use their time and money to make changes that will improve your experience. You will also receive a $10 visa gift card mailed to you in the next 2-3 weeks.

How to Participate in the FIBT Mortgage Survey

You Will Need:

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  • A computer with Internet access.
  • The ability to read English well enough to participate.

Steps To Do Survey:

  1. Go to www.surveymonkey.com/s/fibtmortgagesurvey.
  2. Enter the reference letter from the bottom of your recent letter.
  3. Choose which reasons you chose First International Bank & Trust (you can choose more than one answer).
  4. Describe the service you received from the bank in general and from your loan officer. Click Next.
  5. Answer more questions pertaining to if you would recommend the mortgage company to others and if you would recommend your loan officer specifically to others. You will then be asked to choose who you loan officer was.
  6. At the end of the survey, you will be asked for comments and suggestions. It would be very helpful to use this text box and give any suggestions you have, though this is not required.

Steps To Do Survey Video by CustomerSatisfactionSurveyHQ:

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