Panera Bread Customer Experience Survey


About the Panera Bread Customer Experience Survey

The Panera Bread Customer Experience Survey, found at, is an online survey designed by Panera Bread Co. to allow customers a chance to leave feedback on their products and services. The company uses this information to see patterns of problems and things needing changes. This is an online survey.

By participating in this survey, you will help the company understand your needs and those of others. They will use this information to make better products and give better customer service. You will also be entered into a drawing for a chance to win $2,000 cash. You are not required to enter the drawing to leave your feedback. You will be asked for your personal contact information at the end of the survey to enter the drawing.

How to Participate in the Panera Bread Customer Experience Survey

You Will Need:

  • Have access to a computer and Internet access.
  • Be able to read English or Spanish.
  • Have your recent Panera Bread receipt that contains an invitation for the survey.
  • Be 18 years of age or older to participate.

Steps To Do Survey:

  1. Go to
  2. Enter the Panera bakery-cafe number from the top of your receipt. You can also read the sweepstakes rules from this page. Click Next when ready.
  3. You will be asked questions about your most recent experience. Please answer these as honestly and as thoroughly as possible. You must answer all of the questions on the page before moving to the next. Some questions will offer a text box to allow you to enter more information.
  4. At the end of the survey, you will have a chance to enter the sweepstakes. If you are not interested in entering, simply close your browser window. If you do want to enter the contest, please fill out the contact information form by following instructions.

Steps To Do Survey Video by CustomerSatisfactionSurveyHQ:

Related Links:



  1. A new Panera store opened in Woodstock, Il , last week. On Saturday, September 22, 2012, we received a mailer from Panera. The note to the Postmaster that was at the top said,’Please Deliver in Homes September 17,2012. The mailer was a notice for customer-give-aways for the first day of opening. Are there any other coupons we can get because the PostOffice delivered our notice 5 days late?

  2. I love paneras coffee!!!!… The food is fresh…. the only thing that needs improvement is the slow service. People need to get to work or lunch. So I feel the need to step up employees. At the busy time.. thank you !!!!

  3. My Husband and I go to Panera frequently as we always receive a good warm bowl of soup or a well made, delicious sandwichr salad whatever we are hungry for at the time. I also take friends when we go out to lunch to Panera and I have yet to find one that isn’t more than satisfied with their lunch.

    There is another place close by that serves a variety of soups and in no way does it compare with Panera. Panera is the place for both me and my husband.

  4. The very first time I’ve ate hear….EXCELLENT FOOD/SERVICE! Tashawn helped me and she was AWESOME! She is very productive person w/ a great cheerful,warm spirit. Keep it up Panera

  5. i love panera storen#4605, bicouse have the best chef mr big hojat i make everithing exelent, he put love in hes food,and mr alan willis alwais is lukin what the costumers need for make everivary happy ,all the managers in this store are great congratulations.

  6. I like Panera alot and i visit them often at different locations both near my house and work.I should say that most of the time my experiences with them were good on both food and services(umm..may need some attentions there)until recently I went and had a bagel and coffee.I needed some butter and when standing at the counter being ignored by the cashiers(they were busy talking to each other)I asked a guy who prepares the food and he looked at me and brushed his eyes downward and said:REACH IN THE HOLE AND THEY’RE IN THERE?$#@!

  7. I just bought a large loaf of Sourdough bread from Panera – It doesn’t taste as sour as it should in my opinion. Will you do a little more experimenting with the sour taste – otherwise, it’s very yummy and crispy.
    I love Panera Bread stores.

  8. We enjoy visiting any Panera establishment, because we know that the service and food will be to our liking, plus there is always new entres to choose from.
    Thank You

  9. Hello,
    Tonight we went to the our local Panera Cafe (#1554) which we have frequented often. I felt strong enough to send you our comments right when I got home. My husband and myself ordered the Pick 2 menu items (both selected the cream of tomato soup) with one sandwich selection as the cranberry turkey and the other choice being the grown up kids grilled cheese with apple wood smoked bacon. The soup was delicious as usual (our favorite) but each sandwich was a huge disappointment!! My husband took a bite of the cranberry turkey and then pulled the bread apart and we were hard pressed to find the turkey!! My grilled cheese (new menu item) was chosen from the picture displayed and when I pulled my bread apart saw a few of what could be described as scarce bacon bits. The cafe was very busy and after standing in line to place our order and waiting an amount of time due to customer activity to get our food, felt we just didn’t have the extra time again to bring our sandwiches back up to the counter. Probably should have but my husband was hungry and unhappy. Two cups of soup and two 1/2 sandwiches etc. came to $19.01 which would not have been an issue had they been up to customer satisfaction. I am certain that any manager of any Panera would have been quite astounded at the appearance of the product. We were very dissatisfied and wanted to make sure someone from the corporate headquarters was made aware of our experience and displeasure. Please take the time to acknowledge my concerns.
    Thank you,
    Kristine Ziesemer
    600-75th Street-Kenosha, WI 53143

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