NECAP Customer Survey


About the NECAP Customer Survey

The NECAP Customer Survey, found at, is an online questionnaire designed by NECAP that measures customer appreciation of the specific store. The information is used to make changes to the company, including the atmosphere in the store and more. This survey is done online for your convenience.

You should definitely take this survey. It will allow you to give voice to your opinions, but it will also help the company tremendously. The company needs to know how much you enjoy their company. If you have a problem, they want to know so they can make changes and make your experience better. They also, of course, want to know what goes well on your experience. Remember, others will take this same survey, so they will have a lot of feedback. This can help them very much in their quest for providing great service.

How to Participate in the NECAP Customer Survey

You Will Need:

  • A computer with Internet access.
  • The ability to read English well enough to participate.

Steps To Do Survey:

  1. Go to
  2. Read the information at the top of the page explaining the survey. Continue on to the survey when ready (scroll down the page).
  3. Most of the questions will be yes or no questions. For example, you may be asked if your application was processed in a timely manner, if your questions were answered properly, if the processor was helpful and courteous, and if the loan officer was knowledgeable and friendly. You will also be asked who your loan officer was and if you liked their website.
  4. The last question will ask you to explain any “no” answers you have provided. This is your chance to tell the company exactly how you feel.

Steps To Do Survey Video by CustomerSatisfactionSurveyHQ: