Hess/Hess Express Guest Satisfaction Survey


About the Hess/Hess Express Guest Satisfaction Survey

The Hess/Hess Express Guest Satisfaction Survey, found at www.Hessfeedback.com, is an online questionnaire designed by Hess/Hess Express to help improve customer satisfaction. You can also enter a drawing where you could win a $500 Hess/WilcoHess Gift Card.

How to Participate in the Hess/Hess Express Guest Satisfaction Survey

You Will Need:

  • Have access to a computer and Internet access.
  • Be able to read English.
  • Have your recent Hess/Hess Express receipt that contains an invitation for the survey.
  • Be 18 years of age or older to participate.

Steps To Do Survey:

  1. Go to www.Hessfeedback.com.
  2. Enter the survey code, date, time and the amount you spent in the boxes and click start. You can also read about the sweepstakes.
  3. Answer questions with a five-point scale supplied by the company. Read the statements carefully and select an answer.
  4. Select your answer about whether you will tell others using a 10-point scale.
  5. Select what you purchased and how you paid.
  6. Select everything that you purchased. You can check multiple boxes, if needed. Then you will answer more questions about your items, if necessary.
  7. Select the services you used, such as ATM, air or restroom.
  8. Using the five-point scale again, rate your experiences.
  9. If you had a problem, you will be asked to elaborate. Otherwise, you can skip this step and move to the next.
  10. You will then be asked if you think you will return and when.
  11. You will be asked to explain why you gave a great review or a poor one.
  12. Answer a few more questions about your visit, your preferences and your likes.
  13. Answer classification questions.
  14. Answer if you want to enter the draw. If yes, provide your information. If no, you can go ahead and close your browser.

Steps To Do Survey Video by CustomerSatisfactionSurveyHQ:

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